The main objective of MATERNA‘s Baggage Handling Solutions are to allow a completely automated passenger Check-in including baggage Check-in or to provide a common used baggage drop-off counter system. More and more passengers use kiosks, Internet or mobile Check-ins. Thus, it is crucial to provide baggage self Check-in and common used solutions to speed up the complete Check-in process.

Airport CUSS kiosk Check-in is not limited to passenger Check-in. MATERNA’s IPS-based Check-in solution offers a fully automated baggage Check-in extension. Luggage is directly checked in at the kiosk as part of the whole Check-in process. As this is a full CUSS solution, the baggage can be checked in for multiple airlines at each MATERNA baggage enabled Check-in kiosk.

Already checked in passengers prefer the solution of MATERNA’s common use baggage drop-off point to get rid of heavy bags. The agent at the desk scans the presented boarding pass and checks in the bags in less than a minute. Thanks to the application design the agent at the baggage drop-off counter doesn’t need to know much about the airlines baggage policy, which reduces training costs to a minimum.

Despite of all technical and logistical efforts, baggage misrouting still occurs. However, MATERNA’s bag track kiosk and Web applications help passengers overcome this inconvenient part of their journey. The process starts with picking up flight information and baggage description. Then, a customs declaration and a delivery address has to be confirmed or entered. The procedure is finalized by printing the “WorldTracer” tracking number together with additional information.