Materna Integrated Passenger Services (IPS)

Materna is a 360° service provider delivering a complete range of services for automated passenger handling to airlines and airports: covering everything from kiosk check-in and self-bag-drop hardware through to software implementations as well as service delivery and maintenance. These include CUSS-based applications for kiosk, online or mobile check-in, automated bag drop and solutions for secure access and self-boarding. With over 30 years of experience, Materna helps to minimize costs and at the same time to increase efficiency and safety.


As part of our Integrated Passenger Services our baggage handling solutions provide for quick, easy and secure baggage drop-off. Our excellent technology expertise and experience mean our solutions can easily be integrated into existing systems and infrastructures as additional benefits for our customers.


About us

Materna has been developing and delivering innovative and intuitive solutions for airline passengers for many years and understands how processes can be simplified effectively. Materna offers solutions covering everything from check-in and bag-drop to security and boarding. Our customers include airports, airlines, and ground handling companies, e.g. Air Berlin, easyJet, Emirates and DNATA, Gatwick Airport, Germanwings, Hamburg Airport, Lufthansa, and Vienna Airport. More…


25 March, 2015 - Video - Passenger Terminal Expo : Airports of the future

Watch on a short video about our Self Bag Drop solutions!

03 Dezember 2014 - Check-in kiosks and SecureGate software for Vilnius Airport
Materna ips delivers self-service check-in kiosks and its SecureGate software to Vilnius Airport in Lithuania.


Materna ips delivers self-service check-in kiosks to Vilnius Airport in Lithuania. The machines, manufactured by eKiosk, will include the Materna CUSS-platform. Materna will install airline applications from Lufthansa, Wizzair, Air Lituanica, Corendon Airlines and others. Passengers flying with these airlines will be able to check-in easily and quickly by using the new kiosks.


Vilnius Airport will also be using the Materna SecureGate software in combination with DESKO scanners for authorizing entry to airside areas. The data on passengers´ boarding passes will be checked and compared to the aiport’s local database.


After Tallin Airport, Vilnius Airport is now the second airport in that region to use Materna solutions.

10 October 2014 - Materna ips responsible as general contractor
Hamburg Airport launches new self-service machines for check-in and baggage drop-off.


With 13.5 million passengers passing through every year, Hamburg Airport is the fifth largest in Germany. In order to meet the current and future challenges of passenger processing, Hamburg is relying on increasing capacity in the terminals and optimising use of the check-in area. As a general contractor, Materna GmbH based in Dortmund is now working with project managers from Hamburg and designers from EVANS Airport Solutions on a modern self bag-drop system which will allow passengers from airlines such as Lufthansa or Easyjet to hand over their luggages themselves quickly and easily, thus saving a great deal of time.


Hamburg Airport carried out an invitation to tender for the installation of the first self bag drop systems, which was won by IT specialists Materna from Dortmund. The brief from the airport was clear: they wanted a system which fitted in aesthetically with the design of the check-in area, was easy to use and met stringent security requirements. The existing conveyor systems were also to be used.


The system, which has been in use since September, uses a CUSS-based software application to provide a simple menu navigation system which considerably accelerates the bag drop process. Once passengers have checked in, they can identify themselves with their boarding card, which takes just a few presses of the touch screen. They place their cases on the conveyor belt where they are weighed. If everything is in order, the self-adhesive luggage label is automatically printed out and the passenger attaches it to their luggage. The whole process can be completed in just a few minutes. Frequent flyers who are used to self-service machines at the airport take less than a minute to check in their own luggage. This prevents long queues at the counter.


“This improves our service to our passengers by reducing waiting times, cutting distances and making getting around easier,” explains Thomas Lüders, Terminal Management Project Leader at Hamburg Airport. “The success of the Self Bag Drop Project is based on trusted cooperation with Materna. We developed and implemented a vision together. The focus was on short communications channels, fast response times and permanent on-site support from employees of the Dortmund-based system provider. We are now optimistic about approaching the second phase expansion of the self bag drop service,” continues Thomas Lüders.


The scope of this order means another major customer for Materna and another chance to build on its position as a leading provider of integrated passenger services in the German market.

11 August 2014 - Self Bag Drop trial at Cork Airport
Materna ips has successfully installed a trial version of its latest Self Bag Drop system at Cork Airport in Ireland.


The airport´s requirements included a new system which could connect to the DCS (departure control system) ASTRAL from Aerlingus. Thanks to its smooth integration into the existing conveyor system, Materna installed a state-of-the-art bag drop kiosk designed by EVANS Airport Solutions using the Materna CUSS application. As an additional benefit, and for safety reasons, the baggage is scanned while passing under a customized scanner bridge. All components use modern technology and fulfill the latest security standards.


Cork Airport is the international gateway to the south of Ireland and Ireland’s second busiest airport after Dublin Airport, which is also part of the daa Group of Irish state-owned airports. Cork Airport manages an average of 7,000 passengers per day, rising to 15,000 during the peak season, and up to 60 aircraft movements a day. An average of 2.4 million passengers use Cork Airport annually, flying to over 50 destinations across Europe.


10-11 November 2015, Materna Aviation Forum

After four successful years in Dortmund we decided to move to Hamburg this year. The upcoming Materna Aviation Forum will address delegates from European airlines, airports and companies as well as public organizations.

This year’s topics include:
Passenger self-service, security, passenger identification, Visa or passport control, IATAs perspective, payment for extra services, new technologies.

More information here

25 September 2015, Aviation Day
Municon Conference Center
Airport Munich, 10 – 16 Uhr
More information here